Personal Data, as described in the Personal Data Protection Act, Part I, Section 2, is data that can be used on its own or with other information to identify, contact, or locate a single individual, or to identify an individual in context, regardless of its accuracy. All references in this Policy to “we”, “our” and “us” refer to Raffles Kidz International Pte Ltd and its affiliates. All references in this Policy to “you” and “your” refer to the client(s) who accepted or proposes to accept products or services by Raffles Kidz International Pte Ltd and its affiliates.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
When do we collect your personal data
We collect your Personal Data when you:
- Register for any programmes, and/or events on our website or centres
- Attend programmes or events organized by us or our affiliates
- Sign up for our newsletters
- Respond to our surveys or marketing communications
- Fill in and submit enquiry and/or feedback forms
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Right of Access
You have the right to request to view a copy of your Personal Data held by us and to request for any inaccurate personal information to be rectified. Please approach any counter staff at our learning centres to request and/or update of your Personal Data. Please note that an administrative fee will be charged for processing of any data access request.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Retention of Personal Data
We strictly adhere to the guidelines stipulated by the Personal Data Protection Commission. Personal Data collected from you is retained in accordance to legal, regulatory, business and operational obligations.
Privacy Contact Information
By Phone: (65) 6282 6319